We have a 31 day return policy for unused items in resaleable condition.  A 30% restocking charge will apply to any authorized return. Unauthorized returns will be refused and returned, COD.  Customer is responsible for return shipping. We will wave the restocking charge and we will pay all shipping costs if the return is a result of our error (Example: We sent a incorrect item that you did not order.). Shipping costs are non-refundable unless an error was made by us..

Should you need to return an item, please login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If your return is authorized, We'll notify you via e-mail about your refund once we've received and processed the returned item. If you do not have an account or are unable to log in to your account, please contact us indicating your order number, shipping address, phone number, name of item and reason for return. You may use the contact us link tab above to send us your return request. Again, customer is responsible for any return shipping & handling fees unless your order was damaged during shipment and we are notified within 1 business day of the confirmed delivery date. Be sure to check your package and contents for any damage as soon as you receive your package(s).

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable.

Late or missing refunds (if applicable) If you haven’t received a refund after 7 days from the date we received your return, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@flywebusa.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@flywebusa.com and send your item to: 2224 Hamiltowne Cir., Rosedale MD 21237.

Shipping To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Should you have a question about your refund, please use the Contact Us Page to send us a email.